Recommendations for Omnichannel Contact

[Lianagoldsmith]

Hi all! I’m researching Omnichannel Contact Center solutions to improve our customer engagement across multiple channels—phone, email, social media, live chat, and SMS. We want a platform that provides seamless transitions between channels, allowing customers to interact with us smoothly no matter the medium. Has anyone had experience implementing an omnichannel contact center in their business? I’d love to hear your thoughts on the best platforms, ease of use, integration capabilities, and pricing. Also, how has it impacted your customer satisfaction and team efficiency? Thanks in advance for any suggestions or advice!